At NI Gas & Plumbing Services Ltd, protecting your personal data and privacy is a top priority. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our services or visit our website.¹ we are committed to transparency and compliance with relevant data protection regulations.

Effective Date: April 24, 2025

NI Gas & Plumbing Services LTD (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://ni-gas.co.uk.

Information We Collect

When you interact with NI Gas & Plumbing Services Ltd, we may collect the following types of information:

• Personal Information: This includes details such as your name, email address, telephone number, and service address, primarily collected when you contact us, request a quote, or book a service.
• Technical Data: We may automatically collect data such as your Internet Protocol (IP) address, browser type and version, device information, and operating system. This is typically gathered through cookies and website analytics.
• Usage Data: Information about how you use our website, including the pages you visit, the time spent on those pages, and your navigation paths. This helps us understand user behaviour and improve our site.

How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To respond to your enquiries, manage bookings and appointments, provide our plumbing and heating services efficiently, and facilitate customer communication.
• Website Improvement: To understand how our website is used, identify areas for improvement, and enhance your overall Browse experience.
• Marketing Communications: To send you updates, offers, and news, but only if you have explicitly opted in to receive such communications.
• Legal Compliance: To comply with our legal and regulatory obligations, including Gas Safe reporting and financial record-keeping.

Data Sharing and Security

• No Selling or Renting: We want to assure you that we do not sell or rent your personal data to third parties. Your trust is paramount.
• Trusted Service Providers: Your information may be shared with trusted third-party service providers who assist us in operating our³ business (e.g., booking systems, payment processors, IT support). All such providers are bound by strict confidentiality agreements and are only permitted to use your data for the specific services they provide to us.
• Data Security: We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, accidental loss, disclosure, alteration, or destruction. We regularly review our security practices to ensure your data remains protected.

You’re Rights

Under data protection laws, you have specific rights regarding your personal data:

• Right to Access: You can request a copy of the personal data we hold about you.⁵
• Right to Rectification: You can ask us to correct any inaccurate or incomplete data we hold about you.
• Right to Erasure: You can request the deletion of your⁶ personal data, subject to certain legal exceptions.
• Right to Withdraw Consent: If we process your data based on your consent (e.g., for marketing), you have the right to withdraw that consent at any time.
• Right to Object: You can object to certain types of processing of your personal data.

To exercise any of these rights, please contact us using the details⁷ provided below.

Cookies

Our website uses cookies to enhance functionality, analyse website traffic, and deliver personalized marketing content (if you opt-in). Cookies are small text files placed on your device. You have the ability to manage or disable cookies through your web browser settings; however, please note that disabling essential cookies may affect the functionality and your experience of our website.

By continuing to use our website, you consent to our use of cookies as described in this policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our⁸ practices or for legal, operational, or regulatory reasons. We will⁹ post any changes on this page and update the “Effective Date” at the top. We encourage you to review this policy periodically.¹⁰

Contact Us

For any questions regarding your privacy, this policy, or to exercise your data rights, please contact us:

• Email: info@ni-gas.co.uk
• Phone: 01274 214666